This privacy policy sets out how Broadway Lodge uses and protects any information that you give Broadway Lodge when you use this website.

Broadway Lodge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Broadway Lodge may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


We use cookies, small pieces of data stored inside a website browser, across our websites to improve their performance and to enhance your user experience. When you visit our websites, cookies allow us to collect some non-identifying basic information. This includes the total number of visitors, the pages viewed, and other anonymous information. We use this information to make your experience on our website as smooth as possible and to allow us to make any necessary improvements.

Types of cookie:

  1. Necessary Cookies
    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets cannot be provided.
  2. Performance Cookies
    These cookies allow us to analyse how visitors use our websites and to monitor website and campaign performance so that we can provide a high quality experience and determine how effective our campaigns are. We may also use cookies at times to evaluate our ordering process and make it as customer friendly as possible.
  3. Functionality Cookies
    Our ordering system is set up to remember what you are purchasing for only one visit. To allow you to keep the items in your basket, we utilise temporary cookies to process your order.

More detail on how organisations use cookies is available at

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

All our communications are permission-based. This means we will only contact you for the purposes and through the communication channels you have agreed.

Treatment enquiries

The data you provide via our treatment enquiry form will only be used in relation to your enquiry.  

Donations and purchases

Donations and purchases made to us online are secure. At the point of donating, you will be asked how we may contact you in the future. 

Broadway Lodge is registered with Fundraising Regulator, the independent regulator of charitable fundraising in the UK and adheres to the fundraising promise. To find out more about this legislation, click here.


We may need to collect some confidential information from you in order to fulfil our requirements when holding events. The confidential information you provide is used only for this event and we will not store any confidential information after the event.

We may also need to collect some personal information from you, such as names, addresses and contact details. Our event system asks that you specify if we can use this information in the future for contacting you. You may update your contact preferences with us at any time by updating your details on our website at


Signing up to our e-newsletters involves a verification process where you will be asked to confirm your subscription by clicking a link in the email we send you.

To enable us to determine which of our emails are more interesting to our users, Broadway Lodge emails may contain a single tracking pixel. This pixel can allow us to see whether emails are opened and also which links people click the most. The pixel will be deleted when you delete the email.

If you do not wish the pixel to be downloaded to your device, please set your email client to receive plain text emails from us.

You can opt out of newsletters at any time by clicking the unsubscribe link in any of the e-newsletters.


We do not knowingly collect any personal information from a child without the consent of the child's parent(s). Children under the age of 16 should obtain parental consent before donating or ordering from our website.

Do we share your information? 

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. Broadway Lodge does not work with third party agencies for the purposes of fundraising and marketing activities.

We use third-party financial institutions to process our credit card and direct debit transactions.  They receive the financial and other personal information of our donors only to verify that information and to process the financial transactions in a secure environment.

Keeping up to date

If at any point you wish to update your contact details, or change how we communicate with you, contact [email protected], phone 01934 812319 or write to us at Supporter Care, Broadway Lodge, 37 Totterdown Lane, Weston-super-Mare BS24 9NN.