Lee Ali, Registered Manager (CQC) and Head of Medical
Lee is a Registered General Nurse and Registered Manager of Broadway Lodge. She oversees the 24/7 medical team that includes GPs and consultant psychiatrists and ensures Broadway’s standards meet the expectations of the Care Quality Commission. Lee’s breadth of knowledge and understanding of the treatment sector, its staff and clients, means that everyone who comes into Broadway Lodge receives a level of care and support that is personalised and exemplary.
Markkus Trew, Head of Treatment and Counselling
Markkus is Head of Treatment and Counselling at Broadway Lodge and has extensive experience of working in treatment centres in North Somerset. He has a diploma in leadership and management, is a qualified counsellor (holding a higher diploma in counselling) and also has accredited professional registration with the National Counselling Society (NCS). Markkus is responsible for leading the counselling and support team and for developing innovations in the therapeutic programme that draws on evidence-based research and practice. His specialism is attachment theory looking at early parental relationships and early years’ impact on child development and addiction. Markkus’ previous career is in property – he trained as a surveyor and holds a degree in estates management that enables him to balance his therapeutic knowledge and skills with a commercial acuity. He brings to Broadway a passionate focus on improving the treatment experience for patients, driving up standards of care and reporting to a high level of quality, alongside making sure the business is run along exemplary lines.
Gill Volans, Commercial Finance & Administration Manager
Gill is a qualified Chartered Management Accountant (CIMA) with more than 18 years post-qualified experience. Throughout her career she has worked at both large multi-national organisations and SME’s whilst also gaining several years’ experience working at Broadway Lodge in a senior management position. This has given her a good understanding of the Charity and challenges we face as a not-for-profit organisation, but she can also bring her wealth of commercial experience to help move the Charity forward and contribute to its growth. As well as managing the finance team, Gill also oversees the maintenance, catering, domestic and administration departments at Broadway Lodge.
Our BACP-registered counsellors are highly experienced in supporting clients with addiction, manifesting in a range of areas including: drink, illicit drugs, prescription drugs, medication, gambling and eating disorders. They are also skilled in responding to conditions which can co-occur with and exacerbate addiction such as anxiety, depression, mental health issues and life transitions such as retirement, and bereavement. We offer a wide range of therapeutic approaches and use these flexibly, adopting what will work for each individual client at any given time.
All our counsellors are qualified to minimum Diploma level and some members of our team have worked with us for over 30 years. Some of our counsellors have personal experience of addiction and are therefore powerful examples of life in recovery.
We are also fortunate to have a team of support workers who provide day and evening cover to help ensure the smooth running of our 7 days a week programme, for example by taking clients to evening Fellowship meetings, local and national appointments, and providing other practical support such as a listening ear and guidance. Some of our support workers also have personal experience of addiction and have completed treatment at Broadway Lodge and are therefore able to pass on their knowledge and experience.
Broadway Lodge is one of very few addiction treatment centres in the UK with medical care on site day and night, 365 days a year. Our team includes specialist nurses, healthcare assistants, a GP and two consultant psychiatrists. The department can support clients with dual diagnosis and provide a detoxification service for pregnant women.
Broadway Lodge is a large house and we strive to keep the accommodation and its surroundings as comfortable and pleasant as possible. Our housekeeping, maintenance and catering teams work tirelessly year-round so that residents have a clean and attractive environment to live in with fresh and nutritious meals and snacks provided every day.
Our admissions team ensure that referrals and assessments are processed as soon as possible and provide high standards of customer service to people seeking support, their loved one’s and other organisations we work with – their office is often a very busy area of the building!
Health Support Assistants and our selfless volunteers help with an array of duties including transport, personal finance and advice throughout the duration of their stay. Other support functions include reception, finance, human resources and marketing.
Some of these employees have worked at Broadway Lodge for well over 20 years and although they may not all be directly involved in the daily medical or therapeutic treatment, clients can expect to see and interact with them on a daily basis as they soon become part of their rehabilitation experience.
Richard Flack, Chair of Trustees
Richard is a solicitor with Pardoes LLP where until recently he headed their Private Client team, tripling the team’s turnover to over £1m in 5 years and transforming a High Street rural practice into a firm known nationally for the quality of its clientele and work.
Chris formed Jelf Group Plc, the independent insurance broker and financial consultancy, which last year was sold to Marsh Group. He has served as a Non Executive Director at Thatchers Cider and is a serving Director of Bristol Rovers Football Club. Chris brings expertise in sales, service, and client/customer relationship and networking to the Board.
Philip is a highly capable Director with a proven track-record within the property industry and commerce. He has considerable experience acting as a trusted advisor in managing Family Offices and is skilled at managing and protecting shareholder interests as well as raising finance. Philip has successfully led cross-border joint ventures and managed all parties involved in such transactions. He is respected for considerable entrepreneurial flair and strategic vision, coupled with deep commercial experience, logic and common sense.
Peter is a retired Methodist Minister and also has a background working in therapeutic roles at Broadway Lodge. After a visit to Broadway Lodge to volunteer as a 5th Step listener in the 1980’s, he felt called to train as an addictions counsellor, recognising how the Twelve Step programme had the potential to give people with addictions a new life. With his passion to help people become their true selves without using mind altering substances or harmful behaviours, he went on to work permanently at Broadway Lodge for almost 15 years as Secondary Care Co-ordinator and now continues to contribute his skills through his appointment on the Board of Trustees.
Cate firmly believes that Broadway Lodge is a place where miracles happen. She worked at Broadway Lodge for 20 years as Nursing Assistant where she spent many hours with clients helping them with their recovery and has first-hand experience and understanding of individual needs from the day of arrival until treatment completion.
Through her extensive experience in the addiction sector, Cate has an in-depth knowledge of what it takes for a patient to achieve a full recovery and brings this invaluable knowledge to the Board of Trustees to complement commercial strengths.