It’s a big step to acknowledge that you or a friend need support. But when this happens, we’re here to provide you with not only the best clinical treatment but also the emotional and spiritual support for you to build your future. It’s this approach, combined with our wonderful people and beautiful grounds that mean our success rates are consistently among the best in the UK with currently up to 84% of our clients successfully completing their treatment with us.
As a registered charity, despite our day-to-day client focus, we are still mission-driven. In order to help as many people as possible, we keep our pricing as low as we can while continuing to run on a financially sustainable footing. Any surplus we may make is always invested back into our work to ensure our future residents continue to have the same level of success.
We are one of very few treatment centres in the UK which has specialist nurses on site day and night, all year round. This means that there will always be someone available for you if you have a medical difficulty or just need someone to talk to. Our team also includes a GP and two consultant psychiatrists.
We are one of the oldest and most respected treatment centres, with almost 50 years’ experience of working to the highest professional standards to support people into recovery. We comply with and our staff have been expert contributors to the guidance of the National Institute of Health and Care Excellence (NICE) and Public Health England, and we are fully compliant with the standards of the Care Quality Commission (CQC).
“Staff treated clients with kindness, dignity and respect.
All clients we spoke with said they felt safe. Clients described a quiet, calm and homely environment. Clients told us that the service had a community spirit, and that everyone looked out for each other. Clients also said that the service was very structured. We observed staff interacting with clients in a respectful, caring and appropriate manner, both individually and in groups.
Staff were approachable and provided clients with help, emotional support and advice any time they needed it. The staff team knew the client group well and amended their approach to meet the needs of individuals. Staff understood the clients’ needs, encompassing their different social and cultural needs. There was good communication between staff and family members.”